Got Questions?
Frequently Asked Questions
What payment methods do you accept?
Cards, UPI, net banking, and EMI — all processed securely through Razorpay. You'll never enter card details on our site directly; Razorpay's own secure window handles that.
How much is shipping?
Shipping is free on every order. We dispatch within 24–48 hours, and delivery takes 7–10 days.
Can I cancel my order?
Yes, any time before it is dispatched — message us on WhatsApp or email with your order number. There is no cancellation fee, and a paid order is refunded to your original payment method within 5–7 business days. Once an order has been dispatched it can't be cancelled, but our returns and exchange policy applies.
Do you ship outside India?
Not currently — we ship within India only.
How do I track my order?
Your tracking link is shared on WhatsApp and email as soon as your order ships. If you have an account, you can also see order status any time under My Account.
Can I return or exchange a piece?
Yes — within 7 days of delivery, if it's unused, tag intact, free of any perfume/scent, and in its original packaging. You must also have recorded an uncut 360° opening video from the sealed courier cover — no video means we can't accept the return. Approved returns are resolved as an exchange or store credit; a direct refund only applies if the piece arrived damaged or the wrong item was sent. See our Shipping & Returns page for the full process.
Are these pieces handmade?
Yes. Every clutch is hand-embroidered — zardozi, bead, and velvet work — which is part of why small variations between photo and piece are normal, and part of the charm.
How do I take care of my piece?
Keep it away from moisture and direct sun, store it in a dust bag or soft cloth when not in use, and avoid overloading it beyond what it's sized for — see our Size Guide.
I have a question that's not here.
Message us — a real person reads every message and usually replies same day.
Still stuck? Reach out — we're happy to help.